If a business wishes to become closer to their customer they need to identify, foster and build large and engaged online social communities. They need to nurture enterprise level social interaction via any online channels and at all points of promotion, content collaboration and customer service.
Our client is seeking a Community Management Specialist to serve as the initial point of contact for inbound requests from online properties and the web at large. The Community Management Specialist will be responsible for ensuring active and engaged online communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership.
The Community Manager will be responsible for delivering on-brand content and conversation whilst identifying where this can be leveraged into other existing digital environments and platforms. Experience includes:
Experience developing and implementing tactical digital plans — including inspired and moderated solutions — that build and nurture online communities
Demonstrated expertise in engaging and activating online community groups
Experience locating and engaging advocates within the community to foster dialogue
Demonstrated ability to work with client on developing on-brand messaging that best represents their voice and tone online and incentivising user-generated content creation and sharing
Experience establishing metrics, gleaning community insights and reporting/recommending strategies that achieve marketing goals
Understanding what’s possible on the various technology platforms and the ability to educate and integrate the needs of clients, creative team and developers
Excellent communication skills and creative writing skills
Sound knowledge of social media best practice, SEO and SEM
If you have an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team where you can truly make a difference, we want to meet you.